Shipping & Returns

Once the order is placed, we will begin processing and notice our staff make an arrangement of the order. We will upload the tracking number once the item is shipped out, and normally it takes 3-7days to reach your door after the completion of shipment. All the orders that our customers receive are in the original package. We provide worldwide free shipping. All the buyers do not need to pay any extra fees like the tax as we send the items in the name of the gift.
Shipping is made via EMS/USPS Express.
Shipping charges per pair of shoes are as follows: Free Shipping.
In some instances, there may be a customs charge applied to your package (very rare). This is the buyer’s responsibility.
For delivery, we use EMS for delivery. We will provide you with a tracking number immediately upon shipment track website: http://www.ems.com.cn/english-main.jsp.
You can mix any items from our store together!

Cancellation
If you wish to cancel your order, pls email us as soon as possible.
Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be canceled.

Return
To return an item, please email us and inform us of the reason. We will then provide you with further instructions.
Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
Goods must be returned within 8 days of receipt date – unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee. All shipping costs associated with the return of goods are the responsibility of the consumer.

Exchange
To exchange a product, pls email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels.
When returning an item for an exchange, please ensure that your name, address, phone number, and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.